blue screen - faulty hardware error

[Tash_G]

okay, so, I bought my pavilion less than 3 months ago and have been encountering with the blue screen error whenever I'm on it for more than 5 hours. It shows ''Your PC ran to a Problem and needs to restart we are collecting some error info and then you can restart.  Stop Code: Faulty Hardware Corrupted page.''  And from what my friends have told me, this is definitely not okay and probably has some defect. 

It is really **bleep** annoying because it happen twice on average during a long sitting and that too when I'm in the middle of a call or writing a document, You never know when and why it happens and I'm always at the risk of losing my documents. I didn't pay thousands of rupees to have a laptop that cant even working properly for 5 hours of mere googling. This is extremely disappointing. 

[Antoine_F]

Hi Tash_G

The stop code your facing is not specific. Maybe you'll be able to take a picture of your screen and to post it here later.

In the meantime, there two things that we can see together:

1. Check on the reason of the BSOD (Blue Screen Of Death) using WhoCrashed
   1. Install and launch the software
   2. Click Analyze button
   3. Scroll down to the Conclusion paragraph, it may inform you of the reason of the crash.
   4. You can copy paste it here in response.
2. Check the RAM of the PC (see below)

In order to check the RAM, you'll need some software tools which are included in the Medicat Toolkit.

Medicat is a toolkit which aims at providing a bootable toolkit in order to help in general computer repair.
In order to use Medicat, you will need an USB key with 21 GB available (in the best scenario, you will use an empty key to prevent data loss in it), to copy Medicat content and, to make bootable your USB key.
Following the Medicat official thread's link will provide you all the necessary informations: the downloading link and the method to make your USB key bootable (https://gbatemp.net/threads/medicat-usb-a-multiboot-linux-usb-for-pc-repair.361577/).

When your USB key is ready, follow those steps:

1 - Temporarily disable Secure Boot using UEFI BIOS,
2 - Boot up Medicat and launch Memtest 8.6+,
3 - Let your computer work 6 hours and check if the software seems to be active.

4 - If the computer stops responding: the RAM is faulty.

     a - If your computer has two memory modules, repeat the check for each module to find which one is faulty.

As your computer is new, it should be covered by warranty, so it should be replaced freely.