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‎01-27-2023 11:48 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi Community,

 

I have the HP Pavilion X360 15" laptop for just over a year now.  I have since experienced blue screen of death issue many times when I have the AC power charger plugged in, particularly when a video is on.  It is perfectly fine with battery only.  I searched around on the website and found many people having the same issue but no clear answer/solution is given.  The laptop was diagnosed in a Geek Squad repair store, saying it might be problem with the motherboard.  So have two questions for answer or information:

 

1. Is there any successful fix of this issue?

2. I tried to use the USB-C port to charge the laptop but didn't work.  The user manual says the USB Type-C connector is for charging computer battery as well.  Is it because the output power current is not enough?  Should I use a USB C PD adapter and chord to charge the laptop?

 

Thanks, 

James

Category:
3 REPLIES 3

‎01-30-2023 09:10 AM

HP Recommended

@JDong

 

Welcome to the HP support community.

 

What error code are you getting when you get a blue screen, I am glad to assist you.

Sandytechy20
I am an HP Employee

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‎01-30-2023 06:25 PM

HP Recommended

Hi Sandytechy20, thanks for the reply.

 

The message with the blue screen starts from typical "Your PC ran into a problem and needs to restart...".  I remember a sentence like "critical  process died".  This is the first time I encountered the blue screen which doesn't restart to the login window. 

 

For your information, I sent the laptop to Best Buy, diagnosed, activated and installed Window 11.  But the BSOD issue is not solved. 

 

Since the laptop passed the warranty period and the problem persists.  I hope I can buy a USB type C charger to charge with the type C connector to avoid the BSOD while connected with AC plugged in.  The laptop is HP Pavilion x360 convertible 15-dq2000.  If you know something about this please advise. 

 

Thanks, 

James

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‎02-28-2023 10:00 AM - edited ‎02-28-2023 10:01 AM

HP Recommended

@JDong 

 

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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