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‎01-20-2024 06:46 AM

HP Recommended
Product: HP Laptop - 15-dw2009nt
Operating System: Microsoft Windows 10 (64-bit)

When I connect my Bluetooth Headphones to my PC, it disconnects and reconnects every 20-30 seconds. This only happens when nothing is playing in the background. If an audio is playing, this doesn't happen. However, for instance, if I pause the music, this disconnection and reconnection cycle starts again. 

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2024 07:25 AM

HP Recommended

I found a bluetooth driver for your Realtek RTL8821CE that is good for win11 22h2 and should be fine for win10 also

It is dated Jan 11, 2022

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136892.exe

 

What model headphone do you have?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

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2 REPLIES 2

‎01-20-2024 07:25 AM

HP Recommended

I found a bluetooth driver for your Realtek RTL8821CE that is good for win11 22h2 and should be fine for win10 also

It is dated Jan 11, 2022

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136892.exe

 

What model headphone do you have?

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
1 person found this reply helpful
Was this reply helpful? Yes No

‎01-21-2024 02:34 PM

HP Recommended

It's a JBL however I tried it with other Bluetooth headphones too. I have downloaded the driver you sent me and it seems to be working as there are no interruptions now, thanks.

1 person found this reply helpful
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