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‎05-09-2024 04:42 AM

HP Recommended

my pc (hp omen 15) go to bluscreen when i plug hdmi cable from the hub multiport to the monitor

i got some info from events viewer 

-System
  
-Provider
   [ Name]Microsoft-Windows-Kernel-PnP
   [ Guid]{9c205a39-1250-487d-abd7-e831c6290539}
  
 EventID430
  
 Version0
  
 Level4
  
 Task0
  
 Opcode0
  
 Keywords0x4000000000000000
  
-TimeCreated
   [ SystemTime]2024-05-05T14:07:45.7169637Z
  
 EventRecordID586
  
 Correlation
  
-Execution
   [ ProcessID]4
   [ ThreadID]356
  
 ChannelMicrosoft-Windows-Kernel-PnP/Configuration
  
 ComputerLAPTOP-22TP5STB
  
-Security
   [ UserID]S-1-5-18
-EventData
  DeviceInstanceIdPCI\VEN_10DE&DEV_2191&SUBSYS_8574103C&REV_A1\4&16a043e5&0&0008

 

3 REPLIES 3

‎05-09-2024 08:24 AM

HP Recommended

That is likely to be a firmware incompatibility.

 

What brand is the multiport hub?

 

Have you been to the manufacturer website to see if a firmware update is available?


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‎05-09-2024 09:43 AM - edited ‎05-09-2024 09:46 AM

HP Recommended

hi erico, thanks a lot for the fast answer
the brand is TECNOWARE, i'm checking right now for the drivers/firmware update, but it seems there is not any 

edit:

found this cloud space

https://download.tecnoware.com/Default.asp?action=login&username=guest&password=guest
but i don't understand what i have to download

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‎05-09-2024 10:17 AM - edited ‎05-09-2024 10:24 AM

HP Recommended

I suggest checking the Tecnoware website to see if you can get product support.

 

The Windows event viewer did show that Windows PnP was not successful with the multiport hub.  

 

You might try the free home version of the WhoCrashed? utility to get more information on the cause of the bluescreen.

https://www.resplendence.com/downloads

You will have to make sure that memory minidumps are setup  to be saved on your laptop's OS.


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