both shift keys aren't working

[TexasTim]

I have gone through the process of restarting my computer, defaulting the options in the bio and uninstalling and reinstalling the drivers for the onboard keyboard (an external keyboard works fine). This is an issue with both of them as if one stops working, they both stop working. But it's very sporadic as it will sometimes work and other times requires both to be pressed down for a few seconds and then it will suddenly stop working again. 

[Rainbow23]

Hi @TexasTim,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing keyboard issues with your HP Spectre X360 - 15-Ch011dx.

As the external keyboard is working fine, this could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this web link
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

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