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‎03-28-2022 07:36 AM

HP Recommended

image.jpg

 The bottom of my laptop cracked but it is not affecting the computer at all i was wondering if it is possible to reattach it or do i need to replace it

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6 REPLIES 6

‎03-28-2022 01:55 PM - edited ‎03-28-2022 01:56 PM

HP Recommended

 

 

Since I have access to image moderation, I can see your image. I do not know why it was rejected.That notebook looks like my 2019 x360 Spectre-ap000.

 

Having opened mine before for upgrades, it appears that some of the snaps and/or screws that hole it in place are broken.

 

For that reason I will recommend replacing it


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1 person found this reply helpful
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‎03-28-2022 03:04 PM

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Can i buy the bottom piece online ? if so possibly send me a link 

thank you 

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‎03-29-2022 09:13 AM

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I am sure that you want to order the correct part.

 

I can't locate parts information for a notebook I do not have accurate information on.

 

It would help for you to provide the product number or complete product name of your notebook, otherwise I can't help you with this.


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‎03-29-2022 02:57 PM

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its an HP spectrex360 convertible Model: 15-ch011dx  Bang & oulfsen i don’t know if this info is enough 

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‎03-29-2022 07:34 PM

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That is fin. Thanks.

 

The part number is

Bottom cover (in Dark Ash Silver color)     L15591-001

 

The Maintenance & Service guide

http://h10032.www1.hp.com/ctg/Manual/c05918213.pdf

 

Here is one at eBay.es 

https://www.ebay.es/sch/i.html?_from=R40&_trksid=p2334524.m570.l1313&_nkw=hp++L15591-001&_sacat=0&LH...

 

I suggest performing a online search for HP L15591-001


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‎03-30-2022 04:57 AM

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Hi@ML79,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Notebook  bottom is cracked and looking to purchase the part. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link - https://support.hp.com/us-en/contact-hp 

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

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Have a great day!

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