brand new HP laptop, incredibly slow, ages to respond, sometimes wont respond at all

[SJayCee]

I bought an HP laptop HP Stream 14 X9W65EA in the last month for my 12 yo son to use.

It is iuncredibly slow, incredibly unresponsive and this morning after eventually alowing us to log in seems to have frozen and doesn;t want any other interactions. 

YES tried turning it off and on again. Can log in but beyond that is frozen every time we open it now. It was always slow but now un-usable.

What to do? Not even done anything with it apart from log in and set up his account. Is there some setting, some magic, something we need to do? Or just send it bck and ask for a refund?

Soph

[SJayCee]

MORE INTEL... It often says it is configuring Windows Updates but tends to take hours doing this. After 20 mins the laptop just informed me it was uploading updates. It has now run these and it has let me log in again. It looks like it is going to let us use the computer functionality, just waiting now (waiting!!!) to see if the programme I have double clicked on might open or not. Waiting... waiting... hoping... OK no joy... can just see homescreen with icons but laptop is unresponsove.. oh no! Wait! It is letting me type something in the search bar bottom left!... but only one letter! I think 2 jkeystrokes is justv too much for this laptop's brain. what is UP with this machine? Surely it's not normal? 

The problem is I am just going to have to get another quickly bnefore school starts. My son was meant to have been learning touch typing over the summer, but this laptop has been so temperamental we have hardly been able to get it open and working.

HP.. how can I just swap this? It is doing my head in. Ive got a full time job and 2 kids. I really don't need to be sweating an hour a day over trying to make a laptop keyboard even respond.

Obvs I am not writing any of these messages on said laptop! It would be a miracle to type something on the keyboard and for it to be rendered on screen. 

thanks for any help HP. 

[Huffer]

Not HP I am a volunteer free to express my actual opinions. 

Cute little laptop hopelessly underpowered:

Performance Operating System Windows 10 Home 64 Processor Intel® Celeron® N3060 (1.6 GHz, up to 2.48 GHz, 2 MB cache, 2 cores) Processor family: Intel® Celeron® processor Memory 4 GB DDR3L-1600 SDRAM (1 x 4 GB) Storage 32 GB eMMC Dropbox; 1 TB OneDrive (1-year subscription included)

This is a test showing the processor in that laptop is about 1/6 to 1/5 as powerful as an Intel Core i3...a modest entry level "real" processor. 

These laptops present an attractive price point but are "buyers remorse" traps. Even if you can get it to finally complete those updates, the hard drive is so small it fills up fast and is very hard to keep in a running state. You can use an SD card and move some files and such over but using the laptop takes file management discipline most kids will not have.

If you can return it do so and get a laptop with an Intel Core i3 processor and 8 gigs of RAM so it is useable. Sorry to have to bear the news but this is an answer you will never get from someone who draws a paycheck from a computer manufacturer.