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‎05-01-2023 01:20 PM

HP Recommended
Product: HP Laptop PC 15s-fq2000 (2D118AV)
Operating System: Microsoft Windows 11

I just purchased this brand new laptop from amazon, but from what I can tell, the warranty is expired.  This has to be incorrect, right?  I cant find a way to talk to HP.  How do I find out about this? I shouldnt have to pay more money to talk to customer support when I just bought the laptop. 

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1 REPLY 1

‎05-01-2023 01:45 PM

HP Recommended

There is a specific warranty check page on the HP website. As it says, the date given is an estimate. You can contact HP and make your case for a different date based on the actual date of first retail purchase. You may have to provide supporting documentation.

 

https://support.hp.com/us-en/check-warranty/multiple-products-summary

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