broken 17Z laptop case, camera not working

[badbrad1m]

Bought this laptop just short of a year ago for my wife.  Recently discovered the case is broken at the hinges, and the camera has stopped working (no longer listed in device manager).

Researched the broken case/hinges and have found it is a common problem with these HP laptops, apparently has been for a lengthy period of time, and that HP doesn't care as they have not responded by altering/strengthening the hinge attachment points on their laptops.  Chalk that up to being a huge corporation, and planned obsolescence is profitable!  Nonetheless, there are a plethora of videos/forum posts about HP laptop broken cases - all the same: the brass inserts have broken out of the thin plastic supports.  With this in mind, I'm wondering if others who've run into the same problems have had problems getting HP to warranty/replace the cases?  How much of a fight am I likely to have on my hands getting HP to fix the case?

The other problem is the camera malfunction.  It was showing and disappearing from device manager, alternatively functioning and not functioning.  Finally, it rarely if every is displayed under device manager and is never functional.  Have searched for and reinstalled the latest device driver, and recently reinstalled the OS (win 10); but to no avail.  Haven't been able to find much of anything regarding this camera malfunction.  Any ideas why this is happening?  Broken wiring?  Faulty camera hardware?  Driver/software problem?

Thanks for your assistance!

[Huffer]

The two issues maybe are related as the camera cable may be routed near a hinge. I will try to escalate to see if help is available. Good luck.

[asmita6658]

Hi @badbrad1m

Welcome to the HP Support Community. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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