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‎04-03-2022 03:10 AM - edited ‎04-03-2022 10:50 AM

HP Recommended

Hello, hope someone can help me, the battery socket on my omen 17 has simply disintegrated so i need to replace it, it is the 12 pin socket for an fm08 battery. any help with what the socket is called, or where i can purchas one

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2 REPLIES 2

‎04-06-2022 06:32 AM

HP Recommended

Hi@zenjudomaster,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing Battery connection issues with the Omen Notebook.  

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Click on this link https://support.hp.com/us-en/contact-hp

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

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‎04-06-2022 07:10 AM - edited ‎04-06-2022 07:11 AM

HP Recommended

Can you provide an image of what you are describing that shows its position in the notebook, or rather on the system board?

 

The connector is not something easily found since it is considered to be an integral part of the system board.

 

HP will recommend replacing the system board.

 

Your best option is to go to a laptop shop and have the replacement done by a technician there.

 

That will save you the cost of replacement of the system board, which is in effect, the entire notebook complete with operating system key.  The operating system license key is attached to the motherboard in the Microsoft Licensing server system, so that would be an additional cost if the system board were replaced.

 

 


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