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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- broken hinge HP Envy

Create an account on the HP Community to personalize your profile and ask a question
04-26-2022 11:24 AM
I bought new HP ENVY X360 about 2 years ago. Everything has been working well until the las weekend. I closed the screen and left the house and when I came back tried to open and the right hinge was broken, the screen is still intact, but some screws fall down.
I have seen alot of posts with the same issue. Is HP doing anything to help fix this?
My warranty has expired, and I don't want to spent money for something that might be HP fault.
04-27-2022 07:39 AM
@orion9
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.
I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Note: With the standard HP warranty, you will be covered for repair or replacement of parts deemed defective. The warranty does not cover accidental damage, screen crack and liquid spillage.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
ECHO_LAKE
I am an HP Employee