broken hinge on HP laptop

[gr62063]

HP hinge issue

as I look around, I notice this is a pretty common issue. My laptop (HP Laptop 17-ak0xx)  now has 2 broken hinges.  I see many people with the same issue, and other instances of legal action being taken. I have been a loyal HP customer for many years without ever experiencing anything like this before. Where can I take this pc (in zip code 45140) for repair and will HP cover repair costs?   thanks

Contact Number: available if needed
 Email Address: [Personal Information Removed]
 Mailing Address: available if needed
 Country: USA
 Serial Number:  (available if needed)
 Product Name: HP Laptop 17-ak0xx
 Product Number: 1DK03AV

Product ID:  00326-10000-00000-AA136

Device ID:  0049BC4E-9DCE-4500-832A-972B408E0EC3

[Jay_G24]

Hi @gr62063,

I'd like to help!

As this is a hardware issue, I'd suggest you contact HP support in your region regarding the service options for your printer

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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