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‎06-03-2022 04:39 PM

HP Recommended
Product: HP ENVY x360 - 15m-bp112dx

When I tried to open the laptop, the left hinge appears broken/stuck. and the screen pops out on the bottom left corner near the hinge.

 

I have taken good care of this laptop.  It is out of warranty, but aside from this issue, it has a lot of life left in it.

 

Please advise.

Thank you.

Category:
1 person had the same question
4 REPLIES 4

‎06-04-2022 03:52 AM

HP Recommended

Hi @Kristenmichele 

 

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY X360 - 15m-Bp112dx. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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‎06-04-2022 09:36 AM

HP Recommended

Screenshot_20220604-113527.png

 The above screenshot shows the message I got when I tried to click on United States. I tried several times. Please advise.

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‎06-04-2022 10:40 AM

HP Recommended

I also have a great computer but he left side hinge has broken which holds the screen in place.   Can I send to factory for repair or just trust a local repair shop?  I would prefer the factory if I can get an address to mail to.

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‎06-06-2022 04:35 AM

HP Recommended

The link doesn't work, please advise.

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