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‎05-12-2026 06:55 PM

HP Recommended

My computer has both hinges broken, she works perfectly fine but everything about her is slowly chipping off, the material that surrounds her looks very nice but its some kind of hard silicone and it started chipping off and then the right hinge disintegrated and the left one started breaking. i never use her as a tablet and I'm so surprised, she works perfectly fine and is a quality product, but somehow is disintegrating and its not even my fault, its a design flaw and HP don't offer any solution.

1 REPLY 1

‎05-14-2026 07:30 AM

HP Recommended

Hi @RubyM1313,

 

Welcome to HP Support Community!  

 

Thank you for reaching out regarding your laptop. 

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

 

Kuroi_Kenshi

Best Regards,

I'm an HP Employee.


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