broken left hinge on HP envy 360

[JR00]

Hi,

The left hinge on my laptop is broken causing the bottom left corner to pop out of place, have read this is a common problem with this model which is appalling. I have taken care of this laptop since getting it in 2018 and the warranty has run out, never had a problem with the laptop during this time, never dropped or misused it since it has all my vital uni work. I am already back at uni and will really need this laptop due to all the online learning could not have broken at a worse time.  

I do not wish to pay half of the price of what I brought this laptop for just to fix a manufacturing error. Please provide a good solution.  

[praveenbv]

Hi @JR00, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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