bulging battery, laptop lid/screen will not fully shut

[seking78910]

Hello! Just the other day I noticed I was not able to close my laptop all the way. The laptop's screen flushes fine on the righthand side, but the left does not close all the way anymore. My partner briefly inspected what was wrong, and he said the computer was bulging where the battery was. 24 hours before discovering my laptop was not fully shutting, I noticed the fan on my computer was running at high speed nonstop. Even closing and shutting down my laptop, I thought, would get it to quit running. I thought it did for a while, before waking back up early in the morning to hear it still running. I logged back in and closed all I was running (just two browsers) and shut it off before going to work. I get back home to find that the laptop won't close fully. Since it has been a few days, now, with a bulging laptop battery... how safe is this to use and how long can I continue using my laptop? Because I purchased this laptop in November of 2018, my warranty is expired at this point. If this is not okay to use, what can I do next? It's still up and running as I type this (and seeming to work just fine), but with a bulging battery, is this safe, and for how much longer? Am I in need of a new battery replacement right away (as in this week) or can I keep going for another month?

I have an HP ENVY x360 Convertible PC laptop (and any other specs upon request that I can pull up).

Thank you so much!

[The_Fossette]

@seking78910

I reviewed your post and I understand that the battery is bulging and you are unable to close the laptop lid completely.

I recommend you stop using the computer immediately as it is not safe using the computer. Please contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!