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Common problems for Battery
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‎07-21-2017 01:55 PM

HP Recommended
Product: hp pailion 15 notebook pc
Operating System: Microsoft Windows 10 (64-bit)

I reinstall system yesterday with preexisting problem"  0% avaialbe , (plugged in, not charging)". This problem occurs prior to reinstall entire system. I uninstall AC adaptor and another one, remove buttery, remove ac adptor, then put all of them back and restart computer. It is not working still show same. 

 

I download hp support assistant nd used hp buttery diagnosis to check problem, I noted few seconds after starting diagnosis, computer shows " plugged in, charing." After diagnosis, the computer go back to shows " 0% avaialbe , (plugged in, not charging)".

 

As diagnosis result shows in the folliwng. What should I do next?  should I replace a new buttery and where can I get it? 

 

buttery diagnosis result

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-21-2017 06:18 PM

HP Recommended
Thank u. I went Canada computers and they don't carry the battery I want look for. But they thought me how to search right battery replacement and suggest me to purchase one online. I did order one battery after I went home. If I received my new battery I will let you know wheather if it is working again. Thanks again for your help.

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3 REPLIES 3

‎07-21-2017 04:50 PM

HP Recommended

I would suggest replacing the battery.  What is the full model number of your computer and i can provide a part number for your battery so that you may purchase a new one.

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‎07-21-2017 06:18 PM

HP Recommended
Thank u. I went Canada computers and they don't carry the battery I want look for. But they thought me how to search right battery replacement and suggest me to purchase one online. I did order one battery after I went home. If I received my new battery I will let you know wheather if it is working again. Thanks again for your help.
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‎07-22-2017 09:03 AM

HP Recommended

It should. Like i said batterys are not meant to last forever. They will need replacing over time.

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