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‎11-15-2026 12:08 AM

HP Recommended
Product: Victus by HP Gaming Laptop 15-fa0000 (680A4AV)

HP Victus 15-fa0xxx webcam issue:

The built-in HP Wide Vision HD Camera is detected in Device Manager with Microsoft USB Video driver 10.0.26100.9974, status OK, and no error code.

Symptoms:

  • Windows Camera initially showed a black screen/loading state.

  • Zoom showed severe horizontal grey bands and blurry video.

  • After resetting Camera and allowing permission, the camera produced heavily corrupted horizontal bands and grey blocks.

The Samsung S25 Ultra was linked through Windows Mobile Devices/Phone Link. It has now been removed, Phone Link was stopped, and Windows logs show only the physical HP camera—not the phone or a virtual camera.

Troubleshooting completed:

  • Camera permissions checked and enabled.

  • Camera app repaired and reset.

  • Windows restarted.

  • Device Manager disable/re-enable attempted.

  • No unofficial drivers installed.

Conclusion: The S25/Phone Link was not the root cause. Windows recognizes the webcam, but the physical camera is producing corrupted frames. This likely indicates a faulty camera module, internal cable, firmware, or hardware connection.

Requested next step: Run HP’s Webcam Connection Test and inspect or replace the webcam module/cable if the test fails.

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