campatible system board replacement for Product number:1KV18UA

[franklin62]

System board is failing on my laptop. Will blank out after sitting a while, white screen, display is pixelated if try to manipulate the laptop with a keyboard/mouse input; have to power cycle boot to use.

Suspect system-board failure. Of course this started to occur after warranty expired 3.5 years. Would expect a decent lifespan of 5-10 years.

The system-board part replacement is not available: 924717-601 MB UMA A12-9720P WIN

What is compatible replacement? and will it use same part number, BID and featrebyte configuration? or alternate configuration?

[The_Fossette]

@franklin62

I reviewed your post and I understand that you are looking for a replacement system board for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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