• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion 15-cs1024ur
Microsoft Windows 11

Good afternoon

I want to connect the iPhone to the type-c port, but the phone is only charging and the laptop does not see the phone, just like the phone does not see the laptop

7 REPLIES 7
HP Recommended
HP Recommended

I need to connect an iPhone to work with itunes, but the laptop does not see the phone

HP Recommended

Not all cables work....what cable are you using?

HP Recommended

I use the original lightning - type-c wire and it worked with other laptops, can I find out if my port doesn't work or if the problem is something else, because it only charges the phone

HP Recommended

iPhones are notoriously tricky to allow access to files...hard security. I believe its a usb setting in the phone for charge only or allow data transer. I use android myself and its much less of an issue. 

HP Recommended

but after all, on other laptops everything worked as it should and the iPhone was recognized and at the same time no settings were changed, how can I find out if my type-c port is working properly and whether it supports it at all except charging

HP Recommended

All USB-C ports on HP laptops support data transfer. If the port puts out a charge, very unlikely there is anything defective with the port on the laptop. You can run a diagnostic on the port in UEFI (preboot) diagnostics or make a bootable usb disk to run the full hardware diagnostic routine. You need a usb device to use for testing like maybe a thumb drive connected by a usb-C to USB-A adapter. The diagnostic will test whether data can be transferred through the port. 

 

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.