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HP Laptop PC 15-dw3000 (1A3Y0AV)
Microsoft Windows 11

Tried to install and use sys image to restore. All goes well until it needs to start the restore but it then comes back and can not see the new ssd i installed

7 REPLIES 7
HP Recommended

Please describe exactly what you are doing. The 970 Evo Plus should work. Have you put the new SSD in the laptop and tried starting a clean install of Windows just to see if the installer sees the new SSD?

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Hi Huffer

Thanks for your response. I installed the new Samsung SSD  as I received it from the retailer. Then booted up my restore software from a flash drive. Then it has various options and the one i selected was to restore from a sysimage. Then plugged in the Sysimage  on portable HDD into a USB port. The recovery program then finds the image and asks to confirm. Confirm and it the asks for any disks to be excluded. Select none. Issues warning that new disk will be formatted and starts the process. Then returns with a message that it can not see any drives to use.

 

Will try your suggestion to do a clean install. I will keep you posted as to the outcome of this. Done a number of SysImage restores and it has worked ok with 2.5 inch hdd and ssd but this is first with a MVMe type SSD..

 

Regards

 

Pim Venecourt

HP Recommended

If you have an 11th gen Intel Core CPU there is a driver that must be slipstreamed into the installer to make it see the NVME M.2. May also be needed for your backup/recovery software if it is a version more than a couple years old. 

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Out of curiosity - for a more general context... How do you "slipstream" a driver into the installer?

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Intel® Rapid Storage Technology Driver Installation Software with Intel® Optane™ Memory (10th and 11...

 

When you get to the page of the installer showing disks there is a button you can click to access a driver on a storage device like a thumb drive. Just have the drivers on a thumb drive and point the app to it to proceed with installation. Not sure what backup and recovery app you are using but you may have to update to a newer version which would have this driver included. 

 

Slipstream is when you modify the windows installer files to add the driver right into its driver folder, making it available for use automatically.  I believe the Windows 11 installer now has this driver built in. 

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Hi

 

Tried to reinstall Win 11 on the Samsung SSD but ran into the same issue. It goes through all the steps and asks which drive and does not show the new SSD. Suspect there is a driver missing. Went to the Samsung support [age and they have a driver. It downloads but when you run install it looks for the Samsung SSD and since  i am back running on my HP SSD it does not find a Samsung SSD. Not sure how to just down load the driver on memory stick to load during the Win 11 install. It allows for driver install during the install but without the driver files i am stuck.

 

Regards

 

Pim Venecourt

 

HP Recommended

Hi

 

Using the latest Win 11 installer from MS Web site. The Samsung Driver comes in an executable file and is not recognized by the Win 11 installer. Not sure how I can get just the driver files in non executable format.

 

Regards

 

Pim Venecourt

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