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‎05-09-2021 12:54 AM - edited ‎05-09-2021 01:15 AM

HP Recommended
Product: elitebook 850 G5
Operating System: Microsoft Windows 10 (64-bit)

I can't deactivate the touchpad on my elitebook 850 G5. I used to work without the touchpad .But since a few days the option in windows for deactivating the touchpad is missing.  I had a mainboard change and following to this I did some windows updates.

 

The touchpad itself is working. In windows and bios mode as well. So it doesn't seem to be a hardware issue.

In the meantime I updated all relevant drivers, firmware, ... shown in the HP support assistant and the software and drivers site are listed for my model. Nothing worked

 

Maybe infos from device manager can help someone to guide me in the right direction.

devicemanager_1.PNGdevicemanager_2.PNG

 

 

 

Mouse settings doesn't show up a touchpad

mouse-settings.PNG

 

 

 

 

Thanks in advance for any hints and help

10 REPLIES 10

‎05-09-2021 02:23 AM

HP Recommended

You obviously have a device incorrectly installed, that's all your images show
Reinstalled the ClickPad driver

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-850-g5-notebook-pc/18491276
check in passing if you are not missing something else here

 

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‎05-09-2021 02:32 AM

HP Recommended

Thanks.

I tried everything you've mentioned. Even multiple times

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‎05-09-2021 04:08 AM

HP Recommended

sorry, but we need to say more
I can not guess
you found and installed the driver, it is installed no error?
Have you fixed the driver problem I indicated! ?
Do you have the option as described in the link or not at all?
etc

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‎05-09-2021 04:39 AM - edited ‎05-09-2021 05:02 AM

HP Recommended

Have none of those synaptic tabs.

No error on install of driver.

My mouse looks like this =>

Kallaa_0-1620556755655.png

Sorry, for german

 

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‎05-10-2021 10:29 AM

HP Recommended

No it's not your fault, if I make a capture, it's in French for me, we don't have much choice

It is indicated which version for your driver, sometimes there is no control panel, but quite real it seems to me
For the given driver it is indicated, this
DESCRIPTION:
This package contains the HP Pointing Device Drivers. This package provides drivers for the HID Mouse and the ClickPad on supported notebook models that are running a supported operating system. This driver provides advanced functionality, including support for multi-touch gestures and TouchGuard palm rejection.

but I also have a doubt you show me the panel for the pad, there I see the mouse, not used a laptop for a while, it is not the same if?

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‎05-11-2021 03:37 AM

HP Recommended

My solution so far. Works quite well. Seems to be no other fix for that=>

Kallaa_0-1620725777971.png

 

 

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‎05-11-2021 11:17 AM

HP Recommended

good !

shame to stop there, but yes it is a solution
Otherwise, can't you just disable the driver from the device manager if you don't use it?

 

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‎05-11-2021 11:23 AM

HP Recommended

the driver for the touchpad isn't there. It can't be loaded probably because the I2C HID device can't be started

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‎05-11-2021 11:37 AM

HP Recommended

ho, then I do not understand any more, you indicated to me that it works, it is therefore that it must be installed
Then, I don't quite know which window you are showing me, but in your manager
Synaptics, pointing device, isn't that right?
Well after, it's a bit complicated, because there is everything in German
If you remove the mouse, what exactly do you have?

 

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