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‎01-22-2019 04:59 PM

HP Recommended
Product: Model 15 laptop

My daughter who is in grad. school and in need of a computer daily had her keyboard stop working. She contacted HP tech support and was told it was a software issue and that it was just out of warranty. She went to a local tech company and was told it was a hardware issue and would cost $300 to fix and that they had had a lot of problems with that particular model. Problem is that you can’t talk to a person with any autonomy at HP to get satisfaction whatsoever.

1 REPLY 1

‎01-22-2019 05:47 PM

HP Recommended

We need the exact model and we need to know just what is going on with it. $300 for a keyboard issue seems high to be honest. If you want help you have to help us to help you. 

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