cancel order or apply promo code to existing order

[bradddd]

need to cancel or add a promo code to an order that is being processed.  It is just the 3 year warranty and im wondering if I should just tell the credit card to reject hp payment request then restart this?  no reps have been around to help due to the time of day I am asking for assistance.

[praveen196 · Accepted solution]

@bradddd Welcome to HP Community!

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

https://support.hp.com/us-en/document/ish_2039298-1862169-16

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[bradddd]

They got back to me soon after and it all worked out, thank you!