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Cindy44
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HP Recommended

cannot connect to the internet after replacing hard drive.

HP Notebook 15 bs066nr
Microsoft Windows 10 (64-bit)

I recently replaced a corrupt hard drive in my laptop and reinstalled Windows 10 64 bit OS using a recovery disk purchased online.  It appeared to work fine as far as installing the OS, but now I can no longer connect to the internet.  If I go into system info/software environment/system drivers, many drivers are listed as stopped and start mode is manual.  Additionally if I open Network connections it says cannot access windows management instrumentation software.  I'm not sure if I need to download drivers on a different computer and use a flash drive to install them or exactly which drivers to download.  Any help is appreciated.  The HP support site shows so many different options and I'm not sure which ones I might need.

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Message 2 of 2
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HP Recommended

cannot connect to the internet after replacing hard drive.

Hi:

 

See if making a bootable recovery drive for your notebook using the HP cloud recovery client, resolves the problem.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

You will need access to another Windows PC to make the recovery drive.

 

There is a trick to getting the tool to recognize your PC's product number.

After you enter the product number in the window, immediately press the Enter key.

If you click off that window, you will get an unsupported product number error.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation