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‎12-12-2021 12:15 PM

HP Recommended

I received the laptop today Sunday via FedEx Ground.

Connected the laptop to AC adapter since the laptop was said to have a bad battery.

The laptop powered up and the power LED is lit.

But the screen is completely dark.

I will be returning since the laptop was advertised as being able to boot to BIOS with photo to prove it.

 

The laptop was most likely damaged in shipping.

The laptop was loose inside a fairly large shipping box.

I heard a loud thud when the FedEx guy left the box in front of the garage.

 

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‎12-12-2021 12:20 PM

HP Recommended

Sorry to read that the notebook you received doesn't work.

 

It is very possible since the notebook was not securely packaged to prevent it from bouncing around inside the box, that it was damaged during shipping.

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‎12-12-2021 12:29 PM

HP Recommended
@Paul_Tikkanen wrote:

Sorry to read that the notebook you received doesn't work.

 

It is very possible since the notebook was not securely packaged to prevent it from bouncing around inside the box, that it was damaged during shipping.

They should have securely taped bubble wrap around the laptop.

The box is 18" x 18" x 10" high.

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‎12-12-2021 12:31 PM

HP Recommended

Absolutely agree with you.

 

All notebooks and desktop PC's I have ever bought on eBay (many) have all been wrapped securely in bubble wrap.

 

Never had an issue with one arriving damaged, or DOA.

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‎12-13-2021 08:11 AM

HP Recommended

I tried connecting the laptop via VGA cable to an external monitor and pressing F4 and Fn+F4 but there isn't an image on the external monitor.

I would like to salvage this laptop if I can.

Is there anything else I can try?

 

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‎12-13-2021 09:31 AM

HP Recommended

Unfortunately, there is nothing other that I can think of for you to try.

1 person found this reply helpful
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