cancel
dt22GR Honor Student
Honor Student
4 2 0 0
Message 1 of 6
1,001
Flag Post
HP Recommended

Solved!

cannot install sp63786 Protect Smart Drive driver, need accelerometer driver

HP Pavilion dv5-1145ev
Microsoft Windows 10 (64-bit)

I recently upgraded my dv5 to windows 10(x64), I see on device manager 'other devides' --> 'unknown device', properties-->details-->hardware ids=ACPI\VEN_HPQ&DEV_0004. i found on Google that this is the protect smart drive HW Id missing driver, located on HP web driver sp63786 and tried to install but the installation informed me that I need first to install the accelerometer driver, then installation aborted. Tried to locate on HP web the accelerometer driver but no luck. Pls advise how to proceed. Thank you in advance.
 

5 REPLIES 5
Regents Professor
Regents Professor
4162 4158 562 1253
Message 2 of 6
979
Flag Post
HP Recommended

Solved!

cannot install sp63786 Protect Smart Drive driver, need accelerometer driver

This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.

 

ftp://ftp.hp.com/pub/softpaq/sp75501-76000/sp75979.exe

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Provost Provost
Provost
105444 95995 14825 22804
Message 3 of 6
965
Flag Post
HP Recommended

Solved!

cannot install sp63786 Protect Smart Drive driver, need accelerometer driver

Hi: 

 

For that 3D driveguard hardware ID, this is the latest driver for that device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object. 

 

4.2.9.1 REV: A

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

dt22GR Honor Student
Honor Student
4 2 0 0
Message 4 of 6
958
Flag Post
HP Recommended

Solved!

cannot install sp63786 Protect Smart Drive driver, need accelerometer driver

thank you for your message, i downloaded the recommended driver, tried to install but at some point installation was aborted bc the accelerometer was not installed.

Reply
0 Kudos
dt22GR Honor Student
Honor Student
4 2 0 0
Message 5 of 6
956
Flag Post
HP Recommended

Solved!

cannot install sp63786 Protect Smart Drive driver, need accelerometer driver

thank you for your message, I downloaded the recommeded driver sp64144 and installed, the device manager no longer shows unknown device for hp Protect Smart Drive, so I accept your recommendation as a solution.

Reply
0 Kudos
Provost Provost
Provost
105444 95995 14825 22804
Message 6 of 6
949
Flag Post
HP Recommended

Solved!

cannot install sp63786 Protect Smart Drive driver, need accelerometer driver

You're very welcome.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation