11-23-2016 05:13 AM
I recently upgraded my dv5 to windows 10(x64), I see on device manager 'other devides' --> 'unknown device', properties-->details-->hardware ids=ACPI\VEN_HPQ&DEV_0004. i found on Google that this is the protect smart drive HW Id missing driver, located on HP web driver sp63786 and tried to install but the installation informed me that I need first to install the accelerometer driver, then installation aborted. Tried to locate on HP web the accelerometer driver but no luck. Pls advise how to proceed. Thank you in advance.
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11-23-2016 05:42 AM
This package provides the HP 3D DriveGuard Software for supported notebook models that are running a supported operating system. HP 3D DriveGuard Software protects the hard drive by parking the heads if the notebook is accidentally dropped, or is abruptly impacted by another object.
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I am not an HP Employee
11-23-2016 07:40 AM
For that 3D driveguard hardware ID, this is the latest driver for that device...
This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.
220.127.116.11 REV: A
11-23-2016 10:41 AM
thank you for your message, I downloaded the recommeded driver sp64144 and installed, the device manager no longer shows unknown device for hp Protect Smart Drive, so I accept your recommendation as a solution.