caps lock is being turned on and off automatically sometimes. B, N, (volume up) controls CAPS LOCK

[Brahmareddy]

I AM USING HP SPECTRE X 360. I AM FACING ISSUES WITH THE KEYBOARD. CAPS LOCK SOMETIMES TURN ON AND OFF AUTOMATICALLY. NOT ABLE TO TURN ON AND OFF USING CAPS LOCK SOMETIMES. BUT IT CAN BE TURNED ON AND OFF BY PRESSING LETTERS LIKE "B", "N", "F8". 

TRIED ALL THE KNOWN METHODS LIKE

A) REINSTALLING THE DRIVERS.

B) UPDATING THE BIOS TO THE LATEST VERSION

C) RESTORING TO A KNOWN RESTORE POINT

D) CHECKED ALL THE TOGGLE KEYS

E) TRIED USING ANOTHER KEYBOARD BUT CAPS LOCK WAS WORKING FINE WITH THE OTHER KEYBOARD WHERE AS FEW LETTERS (A,V) IN THAT KEYBOARD WAS NOT WORKING WHEN CONNECTED TO THE LAPTOP.

PLEASE SUGGEST A SOLUTION. THE ISSUE DOESN'T SEEMS TO BE A KEYBOARD HARDWARE ISSUE AS ALL THE KEYS ARE WORKING. 

[Echo_Lake]

@Brahmareddy

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 

Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.

NOTE: Bluetooth devices are not currently supported.

1. Download the latest version of HP PC Hardware Diagnostics.

2. In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

   

3. Click Component Tests, click Input Devices, and then select the Keyboard Test.

   

4. Click Run once to begin the test.

   The test ends when you complete the tasks or after 3 minutes.

For more information about using the HP PC Hardware Diagnostics for Windows, go to HP PCs - Testing for Hardware Failures.
 

Hope this helps! Keep me posted for further assistance.
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