• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-25-2017 05:48 AM

HP Recommended

Hello,

 

my laptop 470 g4 randomly spinning up the cd rom

 

why ?

 

thanks

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2017 07:22 AM

HP Recommended

That would indicate a software is running that is expecting something from the drive.  Look in Task Manager to see what it might be.  Stop unwanted software from running until it quits, unless you know what it is.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.

View solution in original post

Was this reply helpful? Yes No
10 REPLIES 10

‎01-25-2017 06:23 AM

HP Recommended

To clarify - the CD rom is spinning on occasion with no disk?


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎01-25-2017 07:07 AM

HP Recommended

jes

 

every 10 min but is not regular maybe 10 or 15 min for 1 second

Was this reply helpful? Yes No

‎01-25-2017 07:22 AM

HP Recommended

That would indicate a software is running that is expecting something from the drive.  Look in Task Manager to see what it might be.  Stop unwanted software from running until it quits, unless you know what it is.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎01-25-2017 07:23 AM

HP Recommended

i try

 

thank you very much

Was this reply helpful? Yes No

‎01-25-2017 01:06 PM

HP Recommended

i tried eveythings but issue remain live

 

help

Was this reply helpful? Yes No

‎01-25-2017 01:21 PM

HP Recommended

Well some unkown software is asking for access to the drive.  Leave the drive drawer open and see if an error pops up complaining about the drive.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No

‎01-25-2017 02:16 PM - edited ‎01-25-2017 02:16 PM

HP Recommended

very good idea

 

i'm trying

 

 

Was this reply helpful? Yes No

‎01-26-2017 01:21 AM

HP Recommended

if i keep cd rom open no spinning

 

if i close it every 5 min more or less            spinnig

 

what can i do ????????????????

Was this reply helpful? Yes No

‎01-26-2017 04:19 AM

HP Recommended

If you cnnot find the software that is asking the drive for information, and it bothers you that much, then make a backup of the important data and reinstall Windows.


I'm not an HP employee.
Did this message answer your question? Please indicate below as an Accepted Solution!
Did you find this message useful? Click on the "Was this reply helpful" Yes button.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.