charge level stuck at 80 percent

[Rahat240G4]

Hi, i recently updated my bios and windows. Few days back i noticed, my laptop isn't fully charged but my charging indicatior gets white and it won't take more than 80% charge. Please someone help me solving the issue. Thanks in advance.

NB- i have all the latest driver updates.

[Dudefoxlive]

Run a battery test and see if your battery is still in good health.  I would guess the battery is at fault here.  How old is the machine?

[Rahat240G4]

i did run the test. its says the battery is in good condition. my laptop is almost 1.5 years old

[Dudefoxlive]

strange.  my moms laptop does this and its because her battery is going bad.  at this point i am not sure.  Sorry

[Dragon-Fur]

Apologies for jumping in unannounced.

@Rahat240G4

After 1.5 years, 80% may be the best the battery can do.

If the battery passes the UEFI component test, it may help to calibrate the battery.

Things that are the Battery

Information / Tests

Accepted Solution - Battery won't Charge or Battery won't Hold a Charge

The solution includes a link to an article that explains Smart Battery Technology:  Battery use and care, how batteries perform over time, and expected battery life.

Battery having trouble?

The battery might be OK and just need calibration (balance / set).

The steps to check / calibrate / replace the battery are included in this document:

HP Notebook PCs - HP Battery Alert Appears Before Windows Starts

Calibrate the Battery -- Link for Windows 10:

Testing and Calibrating the Battery (Windows 10)

Document includes information and link for using HP PC Hardware Diagnostics (UEFI) and / or using the HP Support Assistant to test the battery.

Tips for extending / improving battery service

Microsoft - Battery saving tips

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We are a world community of HP enthusiasts dedicated to supporting HP technology.

[Rahat240G4]

Thanks for your reply!....after analysing few posts, i found out my laptop is missing 'notebook PC ME firmware update '. I tried to install it both manually and by hp support assistant but it says installation failed. I don't know, is it the main reason for this issue?

[Dragon-Fur]

@Rahat240G4

I doubt that the ME software is having an affect on your battery charge stuck at 80%.   ??

If you would like to have another Expert look at the ME firmware update issue, please start a New Post, provide your product name and OS, ask your question(s).

Before making any changes to your system, always create a Restore Point!

• Document help: System Restore XP OR System Restore W7 OR System Restore W8-W10

• (How to) Create Restore Point

Stop all programs:  Browsers, games, Applications, etc.

Control Panel > icon view > System > System Protection > 

Click (Highlight) your main disk (C) > Select Create a Restore Point

                                         ++++++++++++++++++++++++++++++++++

In general, I would recommend that you first reinstall the chipset driver.  The one in your Support pages is from 2015 - nonetheless, it may help "kick" the rest of the loads.

I did find an older version of the ME update that you can try -- it is not the latest version; it may install where the newer software would not do so.

Information files: sp82244.cva / sp82244.html

Software sp82244.exe

You might want to check your Software and Driver Support page for drivers dated "2018" (expand the list clicking the little box with a "plus sign" inside it and use Cntrl F to search).

                                         ++++++++++++++++++++++++++++++++++

In general, I believe the BIOS should be updated manually, by itself, and after other drivers / software are installed. 

NOTE:  Before you consider updating the BIOS, please back up your most critical files / folders to a location NOT on your computer.  For example, back up to a USB drive, to your cloud, "somewhere" that you can access the data in the event that the BIOS update fails.

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We are a world community of HP enthusiasts dedicated to supporting HP technology.