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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Randomly my charger has not been charging and the color of the light for the charger stays white and flashes orange sometimes. I have troubleshooted it and
my device is fine but it is just not charging correctly.
HP Recommended
What you have shown is how Windows sees your battery. That is not a diagnostic check.
Have you tried running a battery check in the HP PC Hardware Diagnostics or in the HP Support app?
If HP PC Hardware Diagnostics no longer recognizes your battery as present, the battery may have reached the end of its service life.
If you can still log into Windows by use of your power adapter, you are fortunate.
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