charging icon not moving, icon says 0% available (plugged in)

[bob6364]

my laptop only works when plugged in, unplug and it goes off dead, when plugged in the battery icon is there but the white bar not moving when i put the mouse on the battery icon it says 0% available (plugged in charging) i have tried 2 new batteries and the same thing happens  many thanks for any help 

[erico]

Does the notebook charge to 100% when it is turned off and connected to the power adapter?

The power LED should change color to amber to indicate that it is charging.

If it does not, that means there is either an issue with the charging circuitry on the system board or you may have inadvertently damaged a component or connector when you swapped out the old battery.

Get a magnifying glass and flashlight and check the header on the system board where the battery connector plugs in. You might find damage there.

[bob6364]

hi,

thanks for the reply

1) if i shut down and leave the charger plugged in , it still does not charge the battery

2) the little light at the side of were i plug the charger in on the laptop is coloured orange

thanks bob

[erico]

Hi Bob,

That indicates to me that the charging circuit on the system board has issues or the connection between the battery and the systemboard might be loose or only partially made.

[bob6364]

hi, many thanks for your help 

is there any think i can do to fix it? or is it time for a new laptop (5 years old)

thanks

robert

[erico · Accepted solution]

Unless you happen to be an electronics engineer/technician or an electronics enthusiast with the skills to troubleshoot SMD devices and chips on the system-board, it would be better to source a new notebook.

At five years, the notebook is a bit on the obsolete side.

[bob6364]

hi, oh well all things must come to an end. its been a good laptop

many thanks for all your help in this matter

take care and stay safe

rob