charging port fried on Spectre x360

[omar1989]

the charging port start smelling like it's on fire, spectre have 2 charging port, one of them almost all the time smell like it's burning, I always have to use the one closer to the screen, and even this one some times it have the same issue.

my laptop is about 3 years old, it's out of the warranty, but for being HP's premium laptop this is beyond frustrating. Sure the cable got snapped out of the port couple of times, but this laptop is not engineered to endure such normal consumptions from any user?........

anyone have an idea why this is happening? is the motherboard about to melt and catch fire? I read on another post before that someone had the same problem, but didn't see the resolution.

this is my first time posting, hoping to get feedback from HP, I get scared to leave my laptop charging at night so it won't start a fire and burn the house. Hoping to get fast response.

[Dragon-Fur]

@omar1989 

For safety, you need to stop using the computer.

Hoping for HP to step in and give you free hardware is all fine - everyone wants this.  Our Community has naught to do with decisions made by HP Support - but I do get it.

Snapping cords out of the computer port didn't do the ports any good.

What to do?

You have noticed the burning smell.

You must take care not to damage your house or be responsible for injury as a result of using equipment that you know is unsafe.

That said,

What can the Community do?

Request for Review

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[Riddle_Decipher]

@omar1989 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

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