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‎08-08-2018 08:45 PM

HP Recommended
Product: pavilion 15-aw002la
Operating System: Microsoft Windows 10 (64-bit)

I updated bios and that make my computer slow, i ask a solution to a teacher and he say that i should download and re install the chipset, audio and  video driver, but i cant found the chipset driver, i seen how to know my chipset, and i download cpu-z, on chipset square say that my chipset it callet "k15 imc", but on the tutorial, say that my chipset is in southbridge square, and here say "k15 imc", i only found  the driver to k15 imc, but not in HP only in DELL, and i dont know if i install that could be bad to my computer.

 

sorry if i have orthographic errors, my english isnt very good.

2 REPLIES 2

‎08-09-2018 07:19 AM

HP Recommended

This sounds like the Windows 10 AMD processor issue that has been discussed on a few threads recently. Go to the FAQ section of Microsoft Security Advisory ADV180002 and review FAQ 18.

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‎08-09-2018 08:18 AM

HP Recommended

Hi, @barstmut

 

For some odd reason, HP does not include the AMD chipset drivers for any of their consumer class notebooks on the support pages.

 

Accordingly, you have to use the chipset driver directly from AMD.

 

This is the one you need for your model...you want the 1st file listed on the webpage.  Install and restart the PC.

 

https://support.amd.com/en-us/download/chipset/previous/detail?os=Windows%2010%20-%2064&rev=17.40

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