chrome book will not download

[tracy8311]

i have a HP CHROME NOTEBOOK 14-qolodx Energy and when I try to download it tells me i need to update my chrome browser everytime but yet my system says i am updated

[A_Gayathri]

Hi @tracy8311,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing issues downloading files on your HP Chromebook. Let's troubleshoot this step by step:

Check Internet Connection: Ensure that your Chromebook is connected to the internet and the connection is stable. Sometimes, poor connectivity can hinder downloads.

Update Chrome OS: Even if your system says it's updated, there might be a pending update. Here's how to check:

• Click on the clock in the bottom right corner.
• Click on the Settings gear icon.
• In the "Settings" menu, click on "About Chrome OS".
• Click on "Check for updates".
• If there are updates available, click on "Restart to Update".

Clear Browser Cache: Sometimes, a cluttered cache can cause issues. Here's how to clear the cache in Chrome:

• Open Chrome.
• Click on the three-dot menu in the top-right corner.
• Go to "More tools" > "Clear browsing data".
• Select "All time" as the time range and check "Cached images and files".
• Click on "Clear data".

Check Downloads Folder: After attempting to download a file, check your Downloads folder to see if the file was actually downloaded but not opened automatically.

Try Another Browser: Sometimes, certain websites or downloads may have compatibility issues with Chrome. Try downloading the file using another browser like Firefox.

Factory Reset (Optional): If none of the above solutions work, you might consider performing a factory reset on your Chromebook. Keep in mind that this will erase all data on your device, so make sure to back up any important files beforehand.

Refer to this document:  HP Chromebook 14-q010dx (ENERGY STAR) User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.