-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- compaq cq40 touchpad scrolling not working,and while moving...

Create an account on the HP Community to personalize your profile and ask a question
04-07-2018 06:37 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
As I understand, you're facing issues with notebooks touchpad,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
When was the last time it worked fine?
Were there any hardware/software changes?
Have you tried uninstalling and reinstalling Touchpad drivers?
Let's try these steps to resolve the issue:
Uninstall and reinstall Touchpad Drivers:
- Click the Start button and type Device Manager in the search box.
- In device manager, expand category “Mice and other pointing devices”.
- Synaptics Under this category, right click on your
Touchpad driver and click on Uninstall. - You may be required to confirm the uninstallation. Check the box next to “Delete the driver software for this device” and click OK button.
- Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver.
- Do not perform any manual upgrades to the driver until it does automatically
Follow next steps from HP Guided troubleshooter: Click Here.
Also, perform BIOS Update: https://hp.care/2IB53S2.
For more information on BIOS Update, refer to this link: https://hp.care/2w2R6uD.
If the issue still persists, please perform System Recovery, following steps from the link: https://hp.care/2ErFroB.
NOTE: BACK UP YOUR PERSONAL FILES AND DATA BEFORE PERFORMING SYSTEM RECOVERY.
Let me know how this goes,
Have a great day 🙂
Cheers 😉