• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

I own a  HP ENVY x360 convertible 15m-cp0012dx 15.6"               with a AMD Ryzen 7 2700U 2.2GHz Motherboard L25820-601.

my battery bloated and I exchanged it since then it does not charge. I changed power jack nothing changed . the mother board is not easy to find . so my question is can I use the intel board instead>  HP ENVY X360 15-CN INTEL CORE I7-8550U GEFORCE MX150 2GB MOTHERBOARD L19450- in comparison all connection are the same ! thanks for any help !!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.