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03-14-2025 07:31 PM - edited 03-14-2025 09:32 PM
I own a HP ENVY x360 convertible 15m-cp0012dx 15.6" with a AMD Ryzen 7 2700U 2.2GHz Motherboard L25820-601.
my battery bloated and I exchanged it since then it does not charge. I changed power jack nothing changed . the mother board is not easy to find . so my question is can I use the intel board instead> HP ENVY X360 15-CN INTEL CORE I7-8550U GEFORCE MX150 2GB MOTHERBOARD L19450- in comparison all connection are the same ! thanks for any help !!
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