computer won't boot with external hdd attached

[PSCO2007]

I have the 4540s and if an external hdd is attached, it will not boot.

I have the internal hdd set as primary boot.

The message that comes up says to press esc,  to enter start up options, but that does nothing.

I spent an hour with hp support-useless.

I have done a BIOS update - no help.

Any advice appreciated.

[REO51ST]

PSC.

I have not found one in the warehouse yet.

But try this.

 Go into the BIOS and remove the USB as one of the boot devices.

Let us know.

I will keep looking for one.

REO

[PSCO2007 · Accepted solution]

Not sure what you mean about the warehouse reference.

I updated the USB ports and that solved the problem.

Thanks for reply.

[REO51ST]

Good to her you solved it.

"Warehouse"

I am part owner of a laptop recycling company.

We have around 50,000 to 100,000 laptops in the warehouse's at any time.

I was trying to find one to verify a solution.

REO

[PSCO2007]

Thanks for clearing that up.

And thanks again for trying to help.

[REO51ST]

Your welcome PSC.

Thanks for the KUDOS.

But you deserve the SOLUTION.

I will remove it from mine and give it to you.

REO

[AlbertSeah]

How did you update the USB port? Pls advise. I am facing the same issue too. Thanks

[PSCO2007]

Go to Dev Mgr and scroll down to USB controllers and click update.

[AlbertSeah]

Thanks. The issue is resolved after I update by BIOS.