cancel
Showing results for 
Search instead for 
Did you mean: 
Phil_Ben
Level 1
15 12 0 1
Message 1 of 4
70
Flag Post
HP Recommended

conformation of part number for main board in HP Envy x360 15m-bp012dx

Example: ENVY x360 - 15m-bp012dxPavilion 65XX
Microsoft Windows 10 (64-bit)

Please confirm part number for main board is

924308-001

3 REPLIES 3
Level 19
Level 19
78,201 77,608 9,542 20,654
Message 2 of 4
64
Flag Post
HP Recommended

conformation of part number for main board in HP Envy x360 15m-bp012dx

@Phil_Ben 

 

It came with Windows 10 therefore you need part   924308-601. Part # 924308-001 does NOT have Windows and you have to buy new license yourself. You CAN'T simply reuse its old Windows 10, it won't work.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Reply
0 Kudos
Phil_Ben
Level 1
15 12 0 1
Message 3 of 4
50
Flag Post
HP Recommended

conformation of part number for main board in HP Envy x360 15m-bp012dx

In response to your stating that my computer that was purchased at Best Buy 16 months ago here is all the data for this computer including the broken power switch that is on the main board and the dismal quality of components used to create this computer. for the money I paid for this computer I expected at least better quality than an "E machine"  

My computer cost more than a low end gaming computer (my son's Acer) and his had better quality components.

And now that I am requesting the main board part number I get feed back stating that I don't have what I purchased?

This makes me question the quality of support based on the fact that you may not even know all the products you provide to the market, and how can you support what you don't know about.

All I want is the correct part number for the main board for this computer.

20190910_222046.jpg20190913_232655.jpg20190915_163357.jpg20190915_170727.jpg20190915_170730.jpg

Reply
0 Kudos
Phil_Ben
Level 1
15 12 0 1
Message 4 of 4
34
Flag Post
HP Recommended

conformation of part number for main board in HP Envy x360 15m-bp012dx

Can this mother board HP part 924308-601 be replaced with a board that has the core I7 on it?

also why don't you have this board HP part 924308-601 in stock?

you know that there is an issue with the board based on the data I found on the internet that this board's power switch is prone to fail.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation