cooling fan

[Tokogha]

I tried to install Linux mint on this after the warranty expired but it overheated almost instantly, i took it apart to check if the cooling fan was still operational but it turns out this model never came with a cooling fan can I add one? According to amazing the same model pops up when I type in fans but I want to make sure before I buy it. 

Thanks in advance!

[praveen196]

@Tokogha Welcome to HP Community!

I understand that you are facing the overheating issue.

Do not worry. I will try to fix the issue.

 I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Tokogha]

Just incase my internet got interrupted ill repost, thank you for your reply I will definitely give those options a try but at the moment its back to windows 10 and has no issues with over heating when I upgraded ram and the hard drive I noticed that there wasn't even a fan inside I ordered one off Amazon and I pray I didn't waste money although it was only 10 dollars 

[praveen196]

@Tokogha

Thank you for the update.

If you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!

[Tokogha]

Would you happen to know if a fan will fit in this particular model and if so why it was never installed to begin with? I'm just curious i don't want to ruin anything because its still a great laptop for what I use it for 

[praveen196]

@Tokogha

I understand your concerns.

In that case, I would suggest you contact the local service center and check.

Or you can contact ou phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!