counterfeit battery message

[Andy197522]

when I turn on my laptop on I am getting a message that my bettery in counterfeit, what does this mean as the battery has not been changed.

[VikramTheGreat · Accepted solution]

Hi @Andy197522,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If your HP 15-d5000 laptop is displaying a "counterfeit battery" error, it indicates there could be an Outdated BIOS or Battery Firmware issue. 

Please try the BIOS Restore and if the issue persists, please install the new version of BIOS F.24 Rev.A and check.

BIOS Restore:
1) Shutdown the computer, keep the  charger plugged

2) Hold down the Windows and B button together while the computer is still turned off.  

3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears.  

4) Follow on-screen instructions and click on OK

Try the new BIOS F.24 Rev.A from the HP website and let me know how it works.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[Andy197522]

Hi Vikram, Thank you so much for this info, it has worked, really appreciate your info and help.

[VikramTheGreat]

Hi @Andy197522,

Hey! 😊 That’s fantastic news! I’m really glad it worked for you. It’s always a great feeling when things finally click into place.
 

If anything else comes up, you know I’ve got your back. Take care, and enjoy your smoothly running system! 🚀💻✨

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support