cpu clock below 1ghz

[Antovin]

my laptop cpu i510210u cant go higher than 1ghz ( avg 400ish ghz) all core in cpu stress test or while playing game can someone explain to me why? in stress test my core temp around 70c no overheating detected ( using aida 64)

[Kumar0307]

Hi @Antovin

Welcome to the HP Support Community. I'd be happy to assist you.

I see that the PC has a Microprocessor of Intel® Core™ i5-10210U (1.6 GHz base frequency, up to 4.2 GHz base with Intel® Turbo Boost Technology, 6 MB cache, 4 cores)

Let us try these steps to resolve this issue:

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Also, check for any pending windows update.

If the issue persists, update the BIOS. Click here to download the latest version.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Antovin]

thank you for the reply, i'am already update the BIOS but the problem still there but wit a little improvement. Is there any cpu limitation in my laptop? because the processor wont go over 70c ish    

[Kumar0307 · Accepted solution]

@Antovin

There are no limitations as such, however, the device is not designed for gaming.

Also, HP does not recommend using 3rd party tools to run a stress test on the device, as it may not be accurate

Let us try this to help with the underclocking:

Go to Control Panel > Power Options > Chose What the Power Button Does > at the top, click "Change settings that are currently unavailable", the under Shutdown Settings, uncheck "Turn on fast startup"

If the issue persists, you may run a test on the hardware components of the PC to check its functionality.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. Perform System Test > Extensive test. Share the result on your next post.

Let me know how this goes.