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Common problems for Battery
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HP Recommended
Pavilion 15 Notebooks
Microsoft Windows 10 (64-bit)

Hi there,

  i recently noticed that when i plug my ac adapter, my pc slows down and when i look performance tab in task manager

  On battery the cpu speed is around ( 1-2.60 ) GHZ but when i charging, it slows down to 0.78 GHZ.

   

  my specs:

   System Model: HP Pavilion 15 Notebook PC
   BIOS: F.57 (type: UEFI)
   Processor: Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz (4 CPUs), ~2.6GHz
   Memory: 12GB RAM
   NVIDIA 840M

 

   ON BATTERY

 

BATTERY.jpg

 

   PLUGGED TO AC ADAPTER  

 

 

  CHARGE.jpg

 

1 REPLY 1
HP Recommended

@MiranSS
Thank you for posting on the HP Support Community.

 

I have a few troubleshooting steps we could try to fix the issue:  

Let's perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates. Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Also, run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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