cracked screen

[GG888]

Hi I just noticed that the screen of my HP ENVY X360 - 13-ar0013au which I bought exactly 2 years ago suddenly has a small crack in the bottom left hand corner. I definitely did not drop the laptop so I am not sure where this could come from. The screen is still working but I want to find out how I can get this repaired as I suspect it will not stay with a small crack. 

Thanks

[pbroussard]

We see a lot of them here, it usually starts with the back of the lid either screws come loose or the screws strip or break the lid. Once that happens the screen starts to flex causing a break. Here is your Service Manual 

If you want to repair it yourself, take a look at the service guide to take the front bezel off to inspect the hinge to lid. Feel free to ask anything about it.

[praveenbv]

Hi @GG888, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.