cursor disappeared (I believe after an update)

[danfrdn]

Hi,

A few days ago my trackpad curser disappeared one day, plus the trackpad itself does not seem to respond (two finger zoom etc), the rest of the keyboard responds fine.

I think it happend after a windows update, but not entirley sure. Tried udating the keyboard driver, than tried uninstalling the driver and reinstalling it. After this, I rebooted the computer and the issue was fixed for a few hours, until the cursor just disappeard again. There was a point where the entire keyboard stooped responding and I had to use a remote USB keyboard to reinstall the driver (but this issue did not happen again since).

Would really appreciate your help.

Thanks

[Barachiel · Accepted solution]

@danfrdn

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

 
I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

• Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

• At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

• Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

• Troubleshoot the devices and drivers in Device Manager. 
  NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

• When you finish troubleshooting, close Device Manager. 

• Type exit at the command prompt. 
   
  Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help. 🙂

[danfrdn]

Hey 🙂

It was a problem with the synaptic driver.

For some reason the windows update was not installing it correctly, so I uninstalled it, and downloaded the driver manually from the HP website.

Thanks for the help!!

[Barachiel]

@danfrdn

Hurray!!! I'm delighted to hear that it's working! Feel free to reach out to us again. Have a great day. 🙂

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉