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‎01-22-2021 07:14 PM - edited ‎01-22-2021 07:21 PM

HP Recommended
Product: G4 1213TX
Operating System: Microsoft Windows 10 (64-bit)

So my laptop has a HD 6470M and it wont show up in device manager when i installed windows 10. I tried to install the latest AMD software: https://www2.ati.com/drivers/amd-catalyst-15.7.1-win10-64bit.exe and still nothing shows up in device manager and im stuck Intel HD 3000. Anyone have a fix for this???????

2 REPLIES 2

‎02-06-2021 10:10 AM

HP Recommended

Hi@puggie229, Welcome to the HP Support Community!

 

I reviewed your post and I understand that the graphics card on your computer is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

BIOS:https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60864.exe

 

 

Graphics: https://ftp.hp.com/pub/softpaq/sp73001-73500/sp73276.exe

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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‎02-08-2021 08:35 PM

HP Recommended

How can i update the drivers when windows can't see it??? And how updating the BIOS will help when the same version of the BIOS used to see it.????

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