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- Re: defective laptop, how do i file claim

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10-29-2020 09:44 AM
I purchased this laptop in April 2020 and now it will not power up. I took the laptop back to Ofiice Depot (where I had purchased it) and they tried several other HP chargers and they could not get to laptop to power up. They said the power switch was defective and that I would have to file a claim with HP. I can't find how to file a claim. Can anyone give me a phone# to speak with someone at HP or tell me how to file a claim with them? Help
10-29-2020 10:23 AM
Sorry, but HP does not provide a list of phone numbers for US locations -- as they have been subjected to scamming operations by folks who have harvested those numbers to contact HP Customers.
Here is the US contact information:
USA/Canada HP contact info: https://support.hp.com/us-en/contact-hp
I am a volunteer and I do not work for, nor represent, HP
10-29-2020 10:25 AM
Sure - submit your case for Warranty repair online.
After you submit the case, local contact information for your region will be displayed on your screen.
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HP Technical Support – Contact Information
Submit information / case online
Sign in or continue as a guest
Reminder:
HP Phone numbers you find on the Internet have likely been hijacked.
HP Support USA does not post public phone numbers.
Many roads lead to HP Support.
Settings > System > About > (Support) Online support > Contact an HP Agent
OR
Open website HP World-Wide Support
Select your region and follow the prompts
OR
Regional Links
USA / Canada
UK
OR
>>> Option - HP Support is on Facebook <<<
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Warranty Check / Product Registration
- Register your product during first setup or soon afterwards
Register HP Product and Registration FAQ
- Check the Warranty on your product
Warranty Check – Single or Multiple Devices
NOTE: If the single-system-check fails to find your device, use the "multiple devices" method to
check single or multiple devices.
- If necessary, Select your Country on the main website page or at the bottom (click Flag)
- Scroll down > To the right of Check multiple warranties, Click Continue
- Enter the Serial Number and Country for one or more devices / systems to be checked
- Check the box to verify you are "Not a robot"
- Click Submit (at bottom of list entries)
- When the page opens, Click View Details
NOTE: The online database results do not impact the actual contract.
Warranty Dispute
Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.
- If necessary, select your Region / Country: Scroll to bottom of page and click the Flag
- HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty
HP Limited Warranty Statements (General Information)
Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document. Optional Care Pack warranties differ by contract.
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