device ACPI UCM-UCSI shows error in device manager

[L_ukas]

Hi all, I connect this:USB Hub HP Universal USB-C Multiport

or this HP USB-C G5 Essential Dock devices to my NTB. It is connected by USB C interface. When pluged-in it only charges battery and other devices: mouse, keybord etc. do not work. After unpluging the battery seems to be still charging until it get exhausted. 

Restarted couple of times in different combinations, USB HUB un/connected, USB devices un/connected. It behaves the same.

WIndows update 23H2, build 22631.3374

ACPI UCM-UCSI shows this error in device manager:

Microsoft-Windows-Kernel-PnP

[ Guid]

{9c205a39-1250-487d-abd7-e831c6290539}

EventID 411

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x4000000000000000

- TimeCreated       [ SystemTime] 2024-03-26T12:03:06.0657071Z

EventRecordID 1261

Correlation

- Execution       [ ProcessID] 4       [ ThreadID] 524

Channel Microsoft-Windows-Kernel-PnP/Configuration

Computer

- Security       [ UserID]

-

EventData

DeviceInstanceId

ACPI\USBC000\1

DriverName

UcmUcsiAcpiClient.inf

ClassGuid

{e6f1aa1c-7f3b-4473-b2e8-c97d8ac71d53}

ServiceName

UcmUcsiAcpiClient

LowerFilters

UpperFilters

Problem

0x0

Status

0xc00000e5

Any ideas would be welcomed.

Best regards 

Lukas

[erico]

It would have helped a great deal if you had taken a moment and identified your HP laptop.

This is the minimum compatibility requirement for both dock devices

If your laptop does not meet the minimum requirements it will not be compatible

HP Universal USB-C Multiport Hub (50H98AA)

Compatible with PCs with available USB Type-C® port integrate with USB Power Delivery and DisplayPort

HP USB Type-C Essential dock for business

For HP laptop compatibility, visit here:https://pcb.inc.hp.com/webapp/#!/us-en

USB Type-C®️ (USB Power Delivery, Alt Mode DisplayPort™)

[L_ukas]

HP ProBook 455 G8 meets the requirements of the HUB devices.