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HP Recommended

Hello All,

I Contacted our authorized hp dealer here in Libya for my laptop battery 

so they provide me the battery and they said that this is original hp battery

when i replaced the battery with the new one and pugged the charger it starts catch fire .

then i replaced my old battery and plugged the charger,, every thing is working fine

i just wanted to confirm that the battery which they provide me is original or not.

WhatsApp Image 2021-09-01 at 2.59.24 PM.jpeg

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Odd that it has the HP logo covered with a piece of tape. Impossible to tell from a picture. Knockoffs look identical to original HP batteries externally. 

View solution in original post

2 REPLIES 2
HP Recommended

WhatsApp Image 2021-09-01 at 2.59.24 PM.jpeg

HP Recommended

Odd that it has the HP logo covered with a piece of tape. Impossible to tell from a picture. Knockoffs look identical to original HP batteries externally. 

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