digital pen mpp 1.51

[chris1349]

I have a pavilion touch screen laptop and before ordering the MPP 1.51 pen HP online checked with online support that it would be compatible. However, I can't get it to work. Any tips?

[Kuroi_Kenshi]

Hi @chris1349,

Welcome to the HP Support Community!

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Compatibility:

• Ensure that your laptop model supports Microsoft Pen Protocol (MPP). Some HP Pavilion models may not be compatible with pens that use MPP.

Update Drivers:

• Update your laptop’s drivers, especially those related to touch and pen input. You can do this by visiting the HP Support website and downloading the latest drivers for your model.

Enable Pen and Touch Input:

• Go to Settings > Devices > Pen & Windows Ink. Ensure pen settings are configured correctly and the pen is enabled.

Calibrate Touchscreen:

• Open Control Panel, navigate to Hardware and Sound, and select Tablet PC Settings.
• Click Calibrate the screen for pen or touch input.

Check Battery:

• Ensure the pen battery is installed correctly and is not depleted.

Restart Laptop:

• Try restarting your laptop after performing the above steps to refresh the system.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi,

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Best regards,

Kuroi_Kenshi

I am an HP Employee